Reservations
Individual, group and corporate bookings in one book, priced from one rate table.
- Availability and rate control by room type and channel
- Allotments, cut-offs and release rules
- Deposits and cancellation terms held on the booking
PMS
Sentec PMS
The property management system that doesn't stop at the front desk.
Reservations, rooms, rates and folios, plus the outlets, the banquet diary and the ledger, on one database. From 40-key boutiques to 1,200-key resorts.
200+
properties live
1,200
keys at the largest
0
servers on property
What it replaces
Six vendors, six contracts, six support numbers.
The usual shape of a hotel stack: a PMS, a POS, a banqueting tool, a housekeeping dispatch tool, an accounting package and the middleware holding them together. Every one of them is a renewal, an integration to re-test, and someone to call at 3am when the night audit stalls.
The usual stack
- A property management system for rooms and rates
- A separate point-of-sale vendor for the outlets
- A banqueting or events tool with its own diary
- A housekeeping dispatch tool to prioritize and sequence room cleans
- An accounting package fed by nightly exports
- Middleware, and someone to maintain it
Plus the reconciliation work nobody quotes for: matching outlet revenue to the folio, and the folio to the ledger, every single night.
Sentec PMS
- Rooms, rates, reservations and folios
- Outlet checks posting live to the folio
- Banquet diary, BEOs and event invoicing
- Housekeeping priority set from the front desk, no separate system
- The accounting ledger, on the same records
- One contract, one login, one support line
One database means there is nothing to reconcile. A check closed in an outlet is already on the folio and already in the ledger.
One system, not five
Most PMS platforms stop at the front desk.
Then come the integrations: a POS vendor, a banqueting tool, an accounting package, middleware to hold it together, and four support numbers to call when a night audit fails. Sentec PMS ships those parts on one database.
Sentec PMS
Unified Database System
LIVE
Front Office
Rooms · rates · folios
Banqueting
Diary · BEOs · spaces
Point of Sale
Outlets · checks · folio
Finance
Ledger · close · audit
One night audit for everythingPOS checks post straight to the folioThe ledger updates in the same second
Included, not integrated
What you would otherwise buy, license and connect separately:
- Front office and reservations
- Banqueting and events
- Point of sale
- Finance and accounting ledger
- One vendor, one contract
- A single support line
- Properties above 300 rooms
- No integration middleware
- One reporting layer
By department
What each team actually does in it.
Eight departments, one login each, one shared set of records underneath.
FO
Front office
The desk runs on one screen: arrivals, in-house, departures and the room rack.
- Check-in and check-out with the folio already open
- Room moves, upgrades and rate changes with an audit trail
- Registration cards and ID capture per local requirement
HK
Housekeeping
Room status the desk can trust, updated from the floor rather than a printed sheet.
- Board assignment by section, floor or attendant
- Clean, inspected and out-of-order states in real time
- Lost property and maintenance jobs raised against the room
F&B
Food and beverage outlets
Restaurant, bar and room service checks that reach the folio the moment they close.
- Room charge with signature capture at the table
- Split, transfer and void with reason codes
- Outlet revenue in the daily report without a reconciliation
NA
Night audit
The run that used to be an event. It rolls the date, posts room and tax, and balances.
- Automated posting of room, tax and fixed charges
- Exception list rather than a stack of printouts
- Reruns safely if the shift is interrupted
Finance and back office
The ledger sits on the same records as the operation, so nothing is exported.
- City ledger, AR aging and settlement in one place
- Tax and service charge applied at posting, not at close
- Month-end position visible before the month ends
Group and corporate accounts
Contracted rates, blocks and billing instructions that hold across every stay.
- Negotiated rates by company, agent or wholesaler
- Rooming lists imported against a block
- Routing rules so the right charges reach the right account
Owner and brand reporting
The numbers owners and brands ask for, produced from the operating data.
- Daily flash and month-to-date by property
- Segment, source and channel performance
- Consolidated group view through Sentec XD
Integrations
It still has to talk to the outside world.
The parts inside the hotel are included rather than integrated. Everything beyond the property line (channels, payments, tax, door locks) connects through supported interfaces our team configures during onboarding.
Channel managers
Two-way availability, rates and reservations with the channel manager you already use.
Exelyand morePayment gateways
Card capture, pre-authorization and settlement through regional acquirers.
and moreTax and fiscal systems
Local e-invoicing and tax reporting where regulation requires a direct feed.
and moreAccounting exports
For groups running a corporate finance system above the property ledger.
and moreDoor locks and key cards
Key encoding from the check-in screen, across the common lock vendors.
Onindoand moreDistribution and GDS
GDS and OTA reach through our own connectivity service.
Sentinel GDSand moreInterfaces vary by region, and the list is longer than the tiles above. Ask us for the current interface list for your region.
Your data, protected by design
Every change you make in Sentec PMS is written six times across three separate data centers, so losing one data center loses no data. The application runs across all three as well, with no servers to fail over or rebuild: if one goes down, the others keep serving every request. This is the standard we build every Sentec product to.
- Six copies across three data centers
- Restore to any second in the last 33 days
- Monthly backups kept for three years
- Encrypted at rest and in transit, ISO/IEC 27001 certified
Recover to the second before it happened
Any second in the last 33 days · monthly backups kept for 3 years
Questions
The ones we get asked first.
If yours isn't here, put it to us on the demo call, or email [email protected].
How long does a migration take?
A single property is typically live within four to six weeks, including training. Groups run property by property on an agreed schedule. We completed a 200+ property migration off a legacy on-premise system this way.
Do we need servers on site?
No. Sentec PMS is hosted, so there is no property server to maintain and no nightly backup for your team to babysit. A working internet connection and terminals are enough.
What happens to our history?
Guest profiles, stay history and outstanding ledger balances come across as part of the migration. We agree what is in scope during scoping, before any dates are committed.
Can we start with the PMS alone?
Yes. Every product stands on its own. Most properties start with the PMS and add outlets or finance later. Because they share one database, adding them is configuration rather than an integration project.
How is training handled?
Every customer gets a named onboarding lead through training and go-live, and keeps a direct line afterwards. Training is done by department, on your own data, not on a demo property.
Is it suitable above 300 rooms?
Yes. The largest property running Sentec PMS today is 1,200 keys. Resort layouts with multiple outlets and banquet space are the case it was built for.
Set up with your room types and outlets.
Forty-five minutes with someone who has implemented it. We reply within one business day.